Shipping and logistics
For all international orders, we will ship your grinder through our appointed logistics companies in Shenzhen and HK who specialise in international exports that allow us to offer a better rate and support on the export/import logistics. Each grinder will be tested in accordance with our QC standards before being dispatched from our workshop.
For Australian orders where ready stock is available (e.g. REMI hand grinder), the grinder will be dispatched from our Melbourne location. All built-to-order grinders (including Lagom P64 and Lagom P100) will ship directly from SZ via air freight (delivered to door) to minimise unnecessary transit time. A subsidised shipping rate is offered for all Australian orders.
As we’re using forwarding service for all shipments, there is normally a short delay before we can provide a tracking number after dispatching your grinder. However, our promise and guarantee are that you will receive the grinder as soon as feasibly possible and we will keep you informed of the process.