Warranty and support

At OPTION-O, our guiding philosophy is to ensure a satisfying ownership experience. Every component in our grinders is carefully selected and manufactured to reflect our mission - creating beautiful grinders that last. We expect our grinders to deliver reliable performance for many years.

If you ever encounter an issue, please reach out - our team will do everything we can to help you get back up and running quickly.

Our goals & guiding principles

Our goal is for every grinder to provide years of dependable service while helping you make delicious coffee. We’d much rather see our grinders in daily use than sitting idle or ending up in a landfill.

We design our grinders to operate hassle-free for years, if not decades, with minimal upkeep. Aside from routine cleaning once or twice a year, little to no maintenance is typically required to keep them in optimal condition.

Each grinder is also designed with repairability in mind. In the unlikely event that a repair is needed, most part swaps are straightforward and can be completed with the instructions provided.

That said, we believe warranty claims and repairs will rarely be necessary - for most customers, using an OPTION-O grinder should be a seamless plug-and-play experience.