Announcement & clarification (For Lagom orders going to EU)

Hi all,

Just to get the word out there, we’re seeing a high volume of emails currently, in which a large part was attributed to the EU deliveries with duty prepaid services that did not go as well as we expected.

Our initial expectation was for the EU delivery to go straight to the door. However, many of the customers ended up being contacted by DHL who requested for documentation and duty payment. For those affected we are doing our best to provide the required document, and any fee will be reimbursed. If you have paid for the duty prepaid service, our promise is that you will not have to pay additional duties on top of your initial purchase price and you will get a Lagom as expected. :-).

So as a result of that, we’re having a backlog that impacted our ability to reply to all emails in a timely manner, as we’re attending to each of the cases individually. However, we are working our best to get on top of it, and will get back to everyone soon.

For other EU customers who are expecting a delivery soon, we are working closely with our logistics company to solve the issue.

However, if you get contacted by the courier, don’t be hesitate to reach out. We are here to help, we won’t leave anyone hanging on their own.

Regards

Hayden